Privacy Policy
Last updated: May 2025
Privacy Policy
Last updated: May 2025
Our Commitment to Your Privacy
At If Found, protecting your personal information is fundamental to our service. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Account Information
- Email address
- First Name
- Post Code
- Mobile number (optional)
- Password (encrypted)
- Backup contact details (optional)
Tag Information
- Tag activation dates
- Item descriptions (optional)
- Scan history and locations
- Messages between finders and owners
Technical Information
- IP addresses (security purposes only)
- Device type (for compatibility)
- Browser information
- Cookies (essential only)
How We Use Your Information
To Provide Our Service
- Connect finders with owners
- Send notifications when items are scanned
- Maintain your account and tags
- Process payments securely
To Improve If Found
- Analyse usage patterns (anonymised)
- Prevent fraud and abuse
- Develop new features
- Provide customer support
Your Data, Your Control
You Can Always:
- Access all your data
- Update or correct information
- Delete your account entirely
- Export your data
- Disable tags instantly
- Control notification preferences
We Never:
- Sell your personal data
- Share data with third parties (except as required by law)
- Use your data for advertising
- Store payment card details
Data Security
- 256-bit SSL encryption
- Secure UK-based servers
- Regular security audits
- GDPR compliant
Finder Privacy
When someone scans a tag, we collect:
- General location (if permitted)
- Time of scan
- No personal identifier unless they choose to share
Your Rights Under GDPR
- Right to access your data
- Right to rectification
- Right to erasure
- Right to data portability
- Right to object to processing
- Right to withdraw consent
Contact Our Data Protection Officer
Email: privacy@iffound.co.uk Post: If Found Ltd, Data Protection Officer, 354 Mare Street, Hackney, London, E8 1HR.
Updates to This Policy
We’ll notify you of any significant changes via email. Continued use of If Found after changes constitutes acceptance.
Join Thousands Who’ve Already Found Peace of Mind
Every day, If Found helps reunite people with their belongings across the UK and beyond. From house keys found on park benches to beloved toys left in taxis, we’re here to ensure your important items always find their way home.
